PCT Managed Services
Many middle market companies today need to implement new Information Technology (IT) enabled business processes while meeting aggressive cost reduction and ROI objectives.
PCT Managed Services provides a complete IT Sourcing Solution through an integrated suite of related IT professional services competencies. This allows our customers to achieve on-time cost effective IT implementation of new technologies within committed cost parameters.
Managed Services Consulting
Sure, you may THINK you should consider, or reject, "IT Outsourcing" …. or should you? There are a number of reasons that companies start looking into outsourcing; you need to cut costs, you don't have the right IT people, everyone else is doing it, etc.
But let's look deeper than the RFP or the proposals. What are the real issues and business drivers?
PCT's Managed Services Consulting provides a process driven approach to assess the wholeness, and specific aspects of, an IT Outsourcing strategy.
Managed Services Projects
We all know that making a Transition from one horse to another in the middle of the stream is not a good idea. and then we find ourselves in a situation where it looks like we have no choice but to jump.
A transition from an in-house department to an IT professional Managed Services relationship is complex and involves significant technical, political, and emotional issues. PCT's Transition Management Office (TMO) involves a proven Transition Management Methodology (TMM), a rigorous project plan, and experienced project leaders to assure the seamless, secure, and sensitive transition to our PCT Managed Services relationship.
Managed Services Applications Management
Whether your need is to develop new, enhance existing, sunset old legacy, or just Maintain current applications, you are faced with the challenges of multi- platform mixed technologies requiring a multifaceted applications management support department.
Our PCT Applications Management offering involves two basic approaches:
1. Planned stabilization and compression of current legacy applications using a "fixed cost" baseline model, and,
2. Dynamic prioritization of approved enhancements and new systems using a "variable charge" predetermined rates pricing model.
Our applications management competency centers are staffed with the most qualified and experienced professionals to provide multi-platform applications support for mainframe legacy applications, new client server applications, and Web based e-business systems. PCT operates at CMM Level 3 and our Applications Management Methodologies employs world-class best practices in execution, standardization, and documentation.
Managed Services Full IT Outsourcing:
When the business performance requirements in today's marketplace demands that your company's IT Operate capability be fully online, real time, e-connected, always available, and with multi-platform compatibility, it pushes the limits of even the largest of companies.
Our Full IT Outsourcing approach will usually save money, but also improve operational efficiencies, enhance service levels, and assure the highest degree of secure availability. We collaborate with best-of-breed infrastructure technology providers to assure a totally integrated, professionally managed, and seamless delivery of end-to-end user support services.
Managed Services Business Process Outsourcing (BPO)
Leading industry analysts agree that BPO enhances productivity by creating streamlined and efficient business transaction related processes.
Through our partner relationships, we provide control, reporting and transaction processing of non-strategic back office processes. Because many transaction processes address standard business practices - check/remittance processing; finance & accounting; human resources; travel expense reporting - they can be merged to create economies of scale.
We focus on shared services process improvement, risk management, and cost reduction so you can focus on your front office.
Managed Services Office (MSO)
It isn't enough to just have the IT stuff, it's how you Manage IT.
The key to the successful outcome of a managed services relationship is the commitment to manage all facets of the relationship with experienced professionals, proven processes, and quality communication tools. Our dedicated account team will assure the highest degree of services delivery, relationship integrity, and customer services excellence. One of our MSO guiding principles states - "Everyone is either directly serving our customers customer, or supporting those that are."
|
